JACKSON, Miss. – Sprint and Verizon customers who were overcharged on their wireless bills could be getting refunds.
Mississippi Attorney General Jim Hood announced Wednesday that the two wireless network providers agreed to a nationwide settlement over allegations that they billed customers for unauthorized third party services, a process known as “mobile cramming.”
“Consumers who have been ‘crammed’ often have changes, typically $9.99 per month, for ‘premium’ text message subscription services (PSMS) such as horoscopes, trivia, and sports scores that the consumers have never heard of or requested,” he said.
Mississippi would receive nearly $360,000 as part of the $158 million settlement with 49 other states, the District of Columbia, the Consumer Financial Protection Bureau and the Federal Communications Commission.
Consumers can submit claims under the redress programs, request free account summaries of the PSMS charges and find more information by visiting www.SprintRefundPSMS.com and/or www.CFPBSettlementVerizon.com.