SuperTalk Mississippi

T-Mobile To Possibly Pay Mississippians a Refund

JACKSON, Miss. – Former and current T-Mobile customers may be eligible for a refund.

The wireless provider has established a “Premium SMS Refund Program” as part of a settlement with the Federal Trade Commission over unauthorized charges for third-party messaging services, a scam known as “mobile cramming.” Customers who were charged a monthly subscription for text messages about sports scores, weather, live tips or horoscopes without permission are entitled to the refund.

In addition, T-Mobile will be heavily fined for its involvement in the scam.  The company allegedly failed to police the millions in charges which the FTC says were clearly not authorized by its customers.  “I am in full agreement with FTC actions to put a stop to mobile cramming,” said Mississippi Public Service Commissioner Brandon Presley.  “T-Mobile is only the latest company to be called to account for acting as bill collections for scam artist.  I urge every current and former T-Mobile customer in Mississippi to make sure they get the money they are owed.”

Presley says that T-Mobile customers can submit their refund claim forms online at, via mail at Premium Text Message Refund Program, P.O. Box 35126, Seattle, WA 98124-5126, or by calling 1 (855) 382-6403.  His office will also be available for assistance at 1 (800) 637-7722.  Customers may claim the amount of unauthorized premium text message charges they have identified or may opt for a flat amount of $40 to cover all unauthorized premium text message charges.

In addition, current T-Mobile customers may place a free “block” on his or her number to ensure that certain third-party charges will not be allowed on future bills.  For this option, contact T-Mobile Customer Care at 1 (877) 453-1304.

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