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Entergy Mississippi warns customers of search engine scams

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Photo from Entergy

Entergy Mississippi is warning customers of advanced search engine scammers looking to have people enter sensitive bill-paying information onto fraudulent websites.

One online scam is duping customers with a website and phone number that look legitimate, but it’s actually luring customers into a trap. When customers use the incorrect phone numbers they find online to pay their bills, the bad actors make fraudulent charges.

In some instances, the scammers have also used the victim’s information to establish an account with Entergy, resulting in multiple charges to the person’s bank account.

“Unfortunately, scammers know the vulnerabilities of our customers and have sophisticated tactics to do harm. But we are concerned for our customers’ welfare and have reported this scam to the appropriate authorities,” Robbie Kemp, Entergy Mississippi’s vice president of customer service, said. “We also urge customers to be vigilant, as bad actors are persistent in their efforts to dupe customers. It’s important for customers to educate themselves and safeguard their personal information to avoid falling victim to scams.”

Here are some tips to help protect your personal information from scammers:

  • Do not use unauthorized payment methods. You should only use authorized payment options that are provided here to make a bill payment transaction.
  • Never give out your banking information by email or phone. Entergy does not demand banking information by email or phone, or force you to provide this information to a representative as your only option.
  • Don’t pay any Entergy bill with a gift card, cash reload card, wiring money, or cryptocurrency. Entergy does not demand or accept gift cards like iTunes or Amazon, cash reload cards like MoneyPak, Vanilla, Reloadit, or cryptocurrency like Bitcoin.

Customers who believe they are a victim of this scam are encouraged to notify the proper authorities, such as the local police, the state attorney general’s office, or the Better Business Bureau.

Those who believe their Entergy account has been affected are encouraged to call (1-800) 368-3749 to speak with a customer service representative. For more information, click here.

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