The Mississippi Department of Human Services and the Mississippi Department of Education are notifying a large number of Pandemic-EBT card recipients of a processing error that resulted in the cards being mistakenly deactivated.
The agencies were made aware this morning that its P-EBT card processing partner mistakenly deactivated 14,000+ P-EBT cards for children with an apostrophe in their first or last name on October 25.
A new P-EBT card has already been issued for each of the children affected. Parents of affected children do not need to call the P-EBT call center. A replacement card has already been processed for their child.
Parents should expect to receive a new P-EBT card with their remaining unspent benefits in the mail within 7-10 days.
The new P-EBT card will be mailed to the same address as the original 2021 P-EBT card.
“We apologize for this error made by our contractual vendor. Children will not lose any benefits because of this error,” the agencies said.
Visit https://www.mdhs.ms.gov/pandemic-ebt-p-ebt/ for answers to many frequently asked questions.