If you need electricity for medical equipment, make sure you have a plan in place in the event of a power outage.
When outages strike, Entergy works to restore power as quickly and safely as possible to all customers. But they can’t guarantee continuity of service or priority in restoration, and unplanned outages can’t be completely avoided.
If your household depends on life-support or other medical equipment, it’s important to be prepared for unplanned, extended outages. You can discuss the need for such a plan with your physician.
Your plan could include relocating the patient, a back-up source of power such as a generator or ensuring that portable machines with battery back-up are available.
It’s also a good idea to have an outage kit and communication plan in place.
Entergy offers preparedness resources to help you think it all through.
If your medical needs require electricity, Entergy says they will work with you to minimize the impact of a power outage and help develop a plan of action should an outage affect you.
Who’s eligible?
This support is reserved for customers who:
- Have a ventilator in use in their homes 24 hours a day
- Have a left ventricular assist device (LVAD) in use in their homes 24 hours a day
- Have residents in their homes who are on hospice care.
How to enroll:
Call the Entergy customer contact center at 1-800-368-3749. When you explain your medical needs, the contact center agent will provide you with a fax number. Your physician should then fax a statement (on their letterhead or prescription pad) to that number explaining what type of equipment is used in the home, the patient’s service location, the Entergy account number and the account holder’s name.
Keep in mind that participating in this program does not:
- Prevent disconnection if you don’t pay your bill or call us to make arrangements.
- Provide a discount on your electric service.
- Mean your power is restored first in an outage. It’s very important to have a plan in place.
